Close

Frequently Asked Questions

Below are some of the frequently asked questions our customers ask. If you don’t find an answer to your questions here, do drop us a message at our Contact Us page.

General

Is there a phone number I can call if I have any questions regarding my order?

We do not presently offer telephone support to our customers. This keeps our overheads low and as such, we are able to pass on the savings to our customers by offering better pricing on the products we offer here at our store.

If you have any questions with regards to purchasing at our store or any other queries in relations to our store, please do not hesitate to contact us via the Contact Us form and we’ll be glad to help out.

How do I search for a particular product?

To search for a particular product, simply click on the “magnifying glass” symbol on the main navigation menu, type in your search query or keyword and hit “Enter”.

How can I search products just for men or women?

Here at Urazia, products are not categorised by gender. However, for ease of use, we do tag specific products that are more likely to appeal to either gender. You can do so by clicking on “Product Tags” under Useful Links in the footer, and select either “Men” or “Women” from the list of product tags that are available.

How can I make payment for my orders here at Urazia?

At present, we offer payment options via PayPal or Stripe. If you choose to pay with PayPal, you have the option to pay either with your PayPal account or with your credit/debit cards.

If you choose to pay with Stripe, you may pay either with major credit cards or debit cards.

What is Satisfaction Promise and Customer's Protection?

Our Satisfaction Promise is a set of assurances that enables customers to shop confidently with our promise of customer satisfaction. If you have any questions with regards to purchasing at our store, please do not hesitate to contact us via the Contact Us form and we’ll be glad to help out.

Customers may return the product within 30 days and request for a full refund OR request for a return & reshipment if:

• Product is not as described
• Product is damaged / broken upon receipt
• Product delivered is not genuine
• Product/s not delivered within stipulated time frame

Customers with items that are eligible for refunds or returns can easily put in their request via the Refund / Return Request form.


NOTE: Satisfaction Promise stated above is bound and subject to the website’s prevailing terms, conditions and policies.

Refunds & Returns

The product I purchased was delivered damaged or defective. What can I do?

If the product purchased was delivered damaged or defective, you may choose to:

OPTION 1: REQUEST FOR A REFUND
You may request for a full refund within 14 days from receiving the package. Conditions for eligibility for a full refund are outlined at the Refunds & Returns Policy page.

Click here to view the Refunds & Returns Policy page.

Click here to view the Refunds & Returns Request Form.

OPTION 2: REQUEST FOR RETURN/RESHIPMENT
You may request for a return & reshipment within 14 days from receiving the package. Conditions for eligibility for a return & reshipment are outlined at the Refunds & Returns Policy page. Click here to view the Refunds & Returns Policy page. Click here to view the Refunds & Returns Request Form.

How can I get a refund?

As outlined in our Refunds & Returns Policy, we are not under any obligation to issue any refunds to each request for refund / return. However, we will honor requests we deem valid and genuine.

If you would like to request for a refund, simply enter the details of your request via the Request For Refund Form within 7 days from the Expected Date of Delivery (EDD) or 30 days from the date package was received. We will review such requests and contact you within 48 hours.

Refunds and/or returns are bound and subject to our Refunds & Returns Policy. Conditions for eligibility for refunds/returns are outlined at our Refunds & Returns Policy page.

Last updated: 2018-04-09 10:55:24

In compliance with EU Cookie legislations, we have included a Cookies Policy for this website. Please read the Cookies Policy and review the cookies we use and what information we collect on our site. Your continued use of this website constitutes full understanding and agreement of the Cookies Policy along with other terms, conditions and policies of this website.
Read Cookies Policy
In compliance with EU Cookie legislations, we have included a Cookies Policy for this website. Please read the Cookies Policy and review the cookies we use and what information we collect on our site. Your continued use of this website constitutes full understanding and agreement of the Cookies Policy along with other terms, conditions and policies of this website.
First time here? Use coupon code "FIRST25OFF" for your first purchase and take 25% off your cart total!
* Minimum purchase amount of $100 & other terms and conditions apply.
First time here? Use coupon code "FIRST25OFF"
for your first purchase and take 25% off your cart total!
* Minimum purchase amount of $100 & other terms and conditions apply.
Please refer to the measurements below before purchase.
Due to manufacturing processes, please allow a variation of (+ -) 1 to 3 cm in the final product.
1 inch = 2.54 cm
ASIAN SIZE S
Bust : 82 cm / 32.3 inch | Length : 62 cm / 24.4 inch
ASIAN SIZE M
Bust : 88 cm / 34.6 inch | Length : 64 cm / 25.2 inch
ASIAN SIZE L
Bust : 92 cm / 36.2 inch | Length : 65 cm / 25.6 inch
ASIAN SIZE XL
Bust : 98 cm / 38.6 inch | Length : 68 cm / 26.8 inch
Sizing Guide - Tank Top
FREE NORMAL SHIPPING
• 30 to 45 days* excluding 4 to 7 days* processing
• Free for all items
STANDARD SHIPPING
• 15 to 30 days* excluding 4 to 7 days* processing
• $9.95 base fee plus $0.95 per item within same order
EXPEDITED SHIPPING
• 7 to 15 days* excluding 4 to 7 days* processing
• $19.95 base fee plus $0.95 per item within same order
FREE STANDARD SHIPPING FOR PURCHASES OVER $200 IN A SINGLE ORDER**
Any order totaling $200 or more in a single order* qualify for Free Standard Shipping.
**Refers to total cost of the single order after any discounts or coupons.
- Tracking no.s provided for shipping methods
- Shipping Policy and other T&Cs applies
* Business days are general working weekdays and excludes weekends (Saturdays & Sundays) and public holidays of the countries the package is shipping from and the countries the package is shipping to. These shipping times are conservative estimates. Actual shipping times are very much dependant on a variety of factors, however, packages may be delivered earlier than the estimates stated here.
Shipping Information
Shipping Information
FREE NORMAL SHIPPING
• 30 to 45 days* excluding 4 to 7 days* processing
• Free for all items
STANDARD SHIPPING
• 15 to 30 days* excluding 4 to 7 days* processing
• $9.95 base fee plus $0.95 per item within same order
EXPEDITED SHIPPING
• 7 to 15 days* excluding 4 to 7 days* processing
• $19.95 base fee plus $0.95 per item within same order
- Tracking no.s provided for shipping methods
- Shipping Policy and other T&Cs applies
* Business days are general working weekdays and excludes weekends (Saturdays & Sundays) and public holidays of the countries the package is shipping from and the countries the package is shipping to. These shipping times are conservative estimates. Actual shipping times are very much dependant on a variety of factors, however, packages may be delivered earlier than the estimates stated here.
**Refers to total cost of the single order after any discounts or coupons.
FREE STANDARD SHIPPING FOR PURCHASES OVER $200 IN A SINGLE ORDER**
Any order totaling $200 or more in a single order* qualify for Free Standard Shipping.