Close

Refunds & Returns Policy

Important: Please read carefully the Refunds & Returns Policy of this website. Your continued use constitutes full agreement of the terms below and other conditions of this website.

Given the conditions provided below, please also note, that not all requests for refunds or returns will be approved. We will review the validity and genuity of each request, and will get in touch with the customer with the outcome of the request.

For all requested refunds or returns that we deem eligible and approve, customer may be required to return the product/s in its original condition and the product/s must remain in its original condition without any visible user marks (such as scratches, dents, missing parts or parts that are missing etc).

The return package must also include the original packaging, all papers and documents that are inside the delivery package.

The customer will also be responsible for bearing the cost of return shipping to us.

All requests for refund or return must be submitted via the prescribed online form within 21 days from the date of delivery OR from the expected date of delivery. Click here for the Refund or Return Request Form.

Orders Information

Cancellation of Orders
  1. Cancellation of orders must be done within 24 hours of approved payment.
  2. Cancellation of order will not be accepted after 24 hours of approved payment as the packaging and shipping process would have begun.
Changing of Order details
  1. Change of order details must be done within 24 hours of approved payment.
  2. Changing of order details will not be accepted after 24 hours of approved payment as the packaging and shipping process would have begun.

Refunds & Returns

Eligibility for Refunds or Returns

You may request for a refund or return/reshipment for ordered products subject to the following:

Your order is eligible for refund/return if
  1. You did not receive your order within the stipulated time frame for the shipping method you selected. Click here to view shipping methods.
  2. You received the wrong item.
  3. You received a defective/damaged product.
Your order is not eligible for refund/return if
  1. You missed or repeatedly missed the delivery of the order and the order is returned to us by your local postal service or the courier company. In which case, you can choose to have it re-shipped to your shipping address (once we receive the returned package) at an additional shipping fee, as per our Shipping Policy.
  2. Your order did not arrive due to factors within your control. For example, you provided a wrong shipping address or a “restricted address” type for your shipping address. Refer to our Shipping Policy.
  3. Your order does not arrive due to exceptional circumstances or factors beyond our control, including but not limited to, acts of God, war, terrorism, insurrection, riots, criminal activity, natural disasters, disruption of communications or infrastructure, labor shortages or disruptions (including unlawful strikes), shortages of materials, and any other events which are not within our control.
  4. Your order does not arrive due to exceptional circumstances beyond our control, such as not cleared by customs or customs withhold your order because you have not paid the required duties/fees/taxes. Refer to our Shipping Policy.
  5. You received your order but has exceeded the 14-day guarantee period.
  6. You have “Buyer’s Remorse” – whereby after receiving and using the product/s you ordered, you feel that you do not like the product/s and want to have it returned for a refund.
  7. The product/s you ordered are products which were on “Sale”. These products are markdown priced for final sale and are not eligible for refunds or return.

If you are requesting for a refund, we may request for you to ship or return the product/s back to us before proceeding any further.

For any returns, you shall be solely responsible for bearing the cost/s of the return and for ensuring that the return package abides by the following conditions:

  1. The product/s to be returned must be in its original “as-received” unused condition and in its original packaging.
  2. The product/s to be returned must be without any visible user marks (such as scratches, dents, peels, or any signs of wear & tear etc).
  3. The product/s to be returned must be in its completeness and have no missing parts or components. Please ensure that you include all parts/components of the “as-received” product/s in the return package. If a product was delivered to you with one or more broken pieces, please include those parts in the return package as well.
  4. The return package of the product/s to be returned must include, all paper documentations/materials, user manual/s, guarantee cards, accessories, etc that came with the product/s.

Last updated: 2018-04-09 10:55:34

In compliance with EU Cookie legislations, we have included a Cookies Policy for this website. Please read the Cookies Policy and review the cookies we use and what information we collect on our site. Your continued use of this website constitutes full understanding and agreement of the Cookies Policy along with other terms, conditions and policies of this website.
Read Cookies Policy
In compliance with EU Cookie legislations, we have included a Cookies Policy for this website. Please read the Cookies Policy and review the cookies we use and what information we collect on our site. Your continued use of this website constitutes full understanding and agreement of the Cookies Policy along with other terms, conditions and policies of this website.
First time here? Use coupon code "FIRST25OFF" for your first purchase and take 25% off your cart total!
* Minimum purchase amount of $100 & other terms and conditions apply.
First time here? Use coupon code "FIRST25OFF"
for your first purchase and take 25% off your cart total!
* Minimum purchase amount of $100 & other terms and conditions apply.
Please refer to the measurements below before purchase.
Due to manufacturing processes, please allow a variation of (+ -) 1 to 3 cm in the final product.
1 inch = 2.54 cm
ASIAN SIZE S
Bust : 82 cm / 32.3 inch | Length : 62 cm / 24.4 inch
ASIAN SIZE M
Bust : 88 cm / 34.6 inch | Length : 64 cm / 25.2 inch
ASIAN SIZE L
Bust : 92 cm / 36.2 inch | Length : 65 cm / 25.6 inch
ASIAN SIZE XL
Bust : 98 cm / 38.6 inch | Length : 68 cm / 26.8 inch
Sizing Guide - Tank Top
FREE NORMAL SHIPPING
• 30 to 45 days* excluding 4 to 7 days* processing
• Free for all items
STANDARD SHIPPING
• 15 to 30 days* excluding 4 to 7 days* processing
• $9.95 base fee plus $0.95 per item within same order
EXPEDITED SHIPPING
• 7 to 15 days* excluding 4 to 7 days* processing
• $19.95 base fee plus $0.95 per item within same order
FREE STANDARD SHIPPING FOR PURCHASES OVER $200 IN A SINGLE ORDER**
Any order totaling $200 or more in a single order* qualify for Free Standard Shipping.
**Refers to total cost of the single order after any discounts or coupons.
- Tracking no.s provided for shipping methods
- Shipping Policy and other T&Cs applies
* Business days are general working weekdays and excludes weekends (Saturdays & Sundays) and public holidays of the countries the package is shipping from and the countries the package is shipping to. These shipping times are conservative estimates. Actual shipping times are very much dependant on a variety of factors, however, packages may be delivered earlier than the estimates stated here.
Shipping Information
Shipping Information
FREE NORMAL SHIPPING
• 30 to 45 days* excluding 4 to 7 days* processing
• Free for all items
STANDARD SHIPPING
• 15 to 30 days* excluding 4 to 7 days* processing
• $9.95 base fee plus $0.95 per item within same order
EXPEDITED SHIPPING
• 7 to 15 days* excluding 4 to 7 days* processing
• $19.95 base fee plus $0.95 per item within same order
- Tracking no.s provided for shipping methods
- Shipping Policy and other T&Cs applies
* Business days are general working weekdays and excludes weekends (Saturdays & Sundays) and public holidays of the countries the package is shipping from and the countries the package is shipping to. These shipping times are conservative estimates. Actual shipping times are very much dependant on a variety of factors, however, packages may be delivered earlier than the estimates stated here.
**Refers to total cost of the single order after any discounts or coupons.
FREE STANDARD SHIPPING FOR PURCHASES OVER $200 IN A SINGLE ORDER**
Any order totaling $200 or more in a single order* qualify for Free Standard Shipping.